IT support technician Explore careers

To provide centralised advice and support to customer in line with contractual arrangements. Thanks for your interest in the Service Desk help desk engineer Technician Support position. Unfortunately this position has been closed but you can search our 5,818 open jobs by clicking here.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. But the simpler it is to use; the more people benefit from it.

Help Desk Job Description Sample

Splitting customer service into first and second lines keeps service queues down, and satisfaction up. Second line support training, meanwhile, consists of deeper specialised knowledge of key subjects. This might be your products or technical know-how, for example. Second line support is for customer problems that are too time-consuming, uncommon, or technical for first-line support.

This is an Internal Service / Help Desk role, interacting with people of all levels in Ericsson offices across India. The Service Desk Engineer is responsible for tracking and resolving all assigned support requests through effective decision making and problem solving skills. Offer a high level of customer service, including excellent communication skills when liaising with customers giving technical assistance. Ensuring any customers concerns are taken care of in a professionally manner. As a key member of the business, you will contribute to the foundation of their technical support team assisting clients/customers with first-time fix solutions.

First and second line support

Many universities also provide access programmes to help you get the degree entry qualifications you need. A levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor.